At Heritaste, we take great pride in the quality and authenticity of our traditional snacks. Your satisfaction is important to us. Please read our return and refund policy carefully.
1. Returns
Due to the perishable nature of our products, we generally do not accept returns once the items have been delivered.
However, if you receive the wrong item, or your order arrives damaged or spoiled, please contact us within 48 hours of delivery. We will do our best to resolve the issue promptly.
2. Refunds and Replacements
We will offer a refund or replacement under the following conditions:
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Wrong Item Shipped: If you receive an item different from what you ordered.
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Damaged or Spoiled Product: If your order arrives in unsatisfactory condition due to shipping or handling.
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Missing Items: If part of your order is missing.
To process your refund or replacement, please:
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Contact us at [your contact email or phone] within 48 hours of receiving your order.
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Provide your order number and a clear photo of the issue.
Once verified, we will offer:
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A replacement shipment at no additional cost or
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A full refund to your original payment method.
Refunds will be processed within 5–10 business days after approval.
3. Non-Refundable Items
We cannot accept refunds or returns for:
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Change-of-mind orders.
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Items returned without prior contact and approval.
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Orders reported beyond 48 hours after delivery.
4. Cancellation Policy
Orders may be cancelled within 12 hours of placement for a full refund. Beyond that period, we may have already started preparing your order and cannot guarantee cancellation.
5. How to Contact Us
If you have questions or need to request a refund or replacement, please contact our customer service:
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Email: enquiry@tatlianenterprise.com
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Phone/WhatsApp: 011-3522 3828
We value your trust and aim to ensure that every experience with Heritaste reflects our commitment to quality, authenticity, and customer care.
